Items purchased online will need to be shipped back to DFS at the customer’s expense prior to your credit card being refunded. Refunds will not be given after 14 days of receiving the product. All food items are non-refundable. If your item is broken/defective we will replace it free of charge, please submit a ticket with pictures of your broken item. Please note - DFS will only refund the amount of the item less the organization's profit.  All returned items must be unopened and in original packaging with all accessories and parts. Please use the return instructions below:

1- Please fill out the return slip to include in your box, you can download this slip below.

2- Please send your return to Dieleman Fundraising: 206-2052 192 St. Surrey, BC. V3Z 0N2 

3- Please be aware of our refund policy

4- Please allow 3-5 business days for your refund to be processed once received.

5- If you have a quality control issue please contact us directly [email protected]