Customer FAQs

Support & information for customers regarding orders

What is the Organization ID and where do I find it?
This is the 4-Digit number assigned to your organization or school. It is located on your parent letter. If you aren’t sure please contact your organization...
Wed, Mar 2, 2022 at 11:58 AM
What is the Participant ID and how do I find it?
Your participant ID is a 7 digit number that is automatically generated when you register an account online. It get's sent to your family and friends v...
Thu, Jul 21, 2022 at 10:59 AM
How do I start shopping?
You will need to register an account in order to shop and have others shop on your behalf. Simply go to the online shopping button at the top of our website...
Thu, Jul 21, 2022 at 11:05 AM
What are the shipping options?
You may choose to have your online order shipped to the school/organization or to your home. All orders placed on the paper order forms are automatically sh...
Wed, Mar 2, 2022 at 12:05 PM
Is there a charge for shipping?
If you choose to have your order shipped to the school/organization there is no charge. If you choose to have your order shipped to your home address you wi...
Thu, Jul 21, 2022 at 11:11 AM
Are there any extra charges?
Our site charges an online transaction of $2.75 for each order. This fee is to cover additional online and transaction fees for our online service. 
Wed, Mar 2, 2022 at 12:12 PM
How I direct my family & friends to shop?
You will be able to share your fundraiser by sending a direct email and/or text from your account once registered. The link can be shared over social media ...
Wed, Mar 2, 2022 at 12:15 PM
What forms of payment do you accept?
We accept Visa, Mastercard, American Express, Visa Debit, PayPal, Apple Pay & Google Pay! 
Thu, Jul 21, 2022 at 11:12 AM
Do you ship to PO Boxes and rural addresses?
Yes, we will ship your via Canada Post if you use a PO Box or RR address. 
Wed, Mar 2, 2022 at 12:17 PM
How long does my order take to ship?
Online ship-to-home orders are shipped in the order they are placed. This can take up to 4 weeks during peak season.  The average turnaround time is 2-3 wee...
Wed, Mar 2, 2022 at 2:38 PM