Customer FAQs

Support & information for customers regarding orders

How do I track my order?
Once your order label has been created you will receive an email confirmation with a tracking number. You can track your order once it has left our facility...
Wed, Mar 2, 2022 at 2:41 PM
Can I cancel my order?
Online orders being shipped to a home address get processed and shipped in the order they are placed. Should you need to cancel an order please send a ticke...
Thu, Jul 21, 2022 at 11:27 AM
What is your return policy?
Items purchased online will need to be shipped back to DFS at the customer’s expense prior to your credit card being refunded. Refunds will not be given aft...
Thu, Jul 21, 2022 at 11:22 AM
My item is backordered - what does this mean?
If you receive a notice about an item you ordered being "back-ordered" this means that the item was out of stock when we shipped your order but we...
Wed, Mar 2, 2022 at 3:27 PM
I missed the deadline - can I still order?
In most cases, online ordering is still available a few days after the stated deadline. If you are unable to access the online ordering you may contact the ...
Wed, Mar 2, 2022 at 3:28 PM
How do I register for online shopping?
Head to the ONLINE SHOPPING button at the top of our website. You will need the organization ID number if you don't already have an account. The video b...
Thu, Aug 22, 2024 at 4:18 PM